Shipping and delivery
WHAT DO YOU CHARGE FOR SHIPPING?
We charge a flat fee of $4.99 for shipping, waived on orders exceeding $35. All duties and taxes are included in the case of international shipping.
HOW ARE PRODUCTS SHIPPED?
Orders placed before 1:00 pm EST will generally be shipped out on the same day*. Orders placed after 1:00 pm EST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or the next business day (if Monday is a holiday). You will be notified via email once your order has been shipped.
The shipping times within the US are 2-5 days.
North American orders will be fulfilled by our distribution center in7453 Empire Dr
Florence, KY 41042
European and global orders will be fulfilled by our distribution center in
Oberurseler Str. 61-63
61440 Oberursel (Taunus)
Please note that all shipping times are in business days. We do not currently ship to any PO Box or APO/FPO addresses.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
In-stock orders: Orders are authorized and processed in real-time, so canceling an in-stock order is very difficult. If you need to cancel, please contact Customer Service by email HERE as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for a refund.