Return policy

WHAT IS YOUR RETURN POLICY?

Effective Date: March 2017

Burgschneider will accept returns for items purchased on the Burgschneider online store that are received back within 120 days from the delivery date for a refund. Returns received after 120 days from the delivery date will not be accepted. We do not make exchanges. You may return for a refund and place a new order for the item, size, and color of your choice. Please note that shipping charges are non-refundable.

All returns MUST meet the following criteria:

Unworn
Unwashed
No scents or odors
No rips or tears
No other signs of being worn
All tags must be attached
All original packaging must be included
No COD (Cash/Check on Delivery) packages will be accepted

WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Burgschneider and the customer will be credited for the product cost and tax, less shipping and handling. The customer will be required to place a new order and will be responsible for any associated shipping charges.

HOW DO I UPDATE MY ACCOUNT INFORMATION?

If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located at the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.

RETURN PROCESS

Step 1: Send an email to online@burgschneider.com with the order receipt.

Step 2: Repackage garments, include the order receipt, and post the package to one of the addresses below:

United States

Burgschneider Inc.
7453 Empire Drive
Suite 100 Building B
Florence, KY 41042

Canada

Burgschneider GmbH
2113 Ste-Catherine Est
Montréal (QC) Canada H2K 2H9

Australia

Burgschneider GmbH
38 Wimpole Crescent,
Bellfield, Victoria 3081
Australia

Europe

Burgschneider GmbH
Oberurseler Str. 61-63
61440 Oberursel
Germany